It may happen that you want to return an order. This is not an issue for us, whatever the reason.
Please note that customized products cannot be returned.
If the delivered custom pillows do not meet your expectations, we will of course try to find a solution with you. To prevent returns, we always recommend using the option to order a maximum of 4 free color samples. Then you can be sure beforehand that you are making the right choice.
Do you want to return an item that is not a personalized product (such as heating pillows, poufs or decorative pillows)? It is therefore important that your return meets the following conditions:
- You report the return within 14 days of receipt via info@mypilloo.com and send the product back to us (the return is at your own responsibility, so keep the Track & Trace code you receive when you return it carefully).
- Complete the return form Without a fully completed return form, we cannot process your return and therefore no money can be refunded.
- Your product must be returned undamaged and, if possible, in its original packaging.
- The costs for the return are for your own charge.
Do you have a large package that cannot be sent via parcel service? Please contact our customer service so we can look for a solution together.
9:00 AM to 4:00 PM
Monday to Friday
Sofia
Customer service
Mypilloo
Available between 9:00 AM and 4:00 PM, Mon-Fri
(by appointment only)
S & D Partners Leemskuilen 5 5563 CK Westerhoven (Brabant) The Netherlands
Make an appointment
NL
EN
+31 (0)40-7113001
Bel +31 (0)40-7113001
info@mypilloo.com
info@mypilloo.com
