If, despite our best efforts, you are not satisfied with your order or have a specific complaint, we want to resolve it with you. It is important that you immediately contact our customer service.
For complaints about a product, we would like to receive a detailed, written description of the complaint, preferably supported by photos, to get the best possible impression of the problem.
Legally, we are required to respond to your complaint within 14 days, but we think that's too long. So you can expect us to contact you within a few days, right after we have examined the problem.
We assume that we will always come to a solution. Should this not be the case, you can submit your complaint to the Dispute Commission via the European ODR Platform..
9:00 AM to 4:00 PM
Monday to Friday
Sofia
Customer service
Mypilloo
Available between 9:00 AM and 4:00 PM, Mon-Fri
(by appointment only)
S & D Partners Leemskuilen 5 5563 CK Westerhoven (Brabant) The Netherlands
Make an appointment
NL
EN
+31 (0)40-7113001
Bel +31 (0)40-7113001
info@mypilloo.com
info@mypilloo.com
