If there is something wrong with your order, it is important to contact us immediately so we can look into it together. This can be done via info@mypilloo.com of +31 (0)40-711 3001.

The prices on our site are all inclusive of VAT. If you want a quote excluding VAT, please contact the Customer service via info@mypilloo.com or +31 (0)40-711 3001.

If you have paid and the amount has been deducted from your account, but you have not received an order confirmation, please contact our customer service. We can check if something went wrong during the ordering process. We will resolve any issues or if everything is in order, we will send you the order confirmation and process your order.

All payment options meet the guidelines for internet payment security established by the European Banking Authority. All processed data is stored on Dutch servers. The servers are located in highly secure data centers, under the supervision of a specialized NOC team.

We customize your order, which means that the product is made specifically for you. Therefore, payment must be made at the time of ordering. You can choose from various methods:

- Netherlands: iDeal, credit card, Paypal, Bancontact, Giropay, Sepa (by transfer), Klarna (pay later) and ApplePay

- Belgium: iDeal, credit card, Paypal, Bancontact, Giropay, Sepa (by transfer), Klarna (pay later) and ApplePay

- France: Credit card, Paypal, Bank transfer, Klarna, Apple Pay

- Germany: SOFORT Überweisung, giropay, credit card, PayPal, bank transfer, Klarna, Apple Pay

- Sweden: Credit card, PayPal, Klarna.

- Spain: Credit card, PayPal, bank transfer, Giropay, Klarna, Apple Pay

- Portugal: Credit card, bank transfer, PayPal, Klarna, Apple Pay

As a standard practice, orders are required to be paid in advance. Everything is custom-made specifically for you (with the exception of webshop products). webshop productsIf you have a different payment preference for business purposes, you can contact our customer service via our customer service to inquire about the possibilities.

Send an email to info@mypilloo.com If you provide us with the desired amount and for whom it is intended, we will create a gift voucher for you. You will then receive an email with a payment link. Once your payment is received, we will send the gift voucher to you via email.