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Guarantee
A guarantee is very broad and dependent on the issue, whether or not there is a guarantee. So we also look at the guarantee per situation. Of course, you have a guarantee, for example, on correct delivery.
But depending on the chosen options (fabric / filling) and the use of the cushions, we can determine whether, if something is not right afterwards (or breaks / comes loose after use), it falls within the warranty. In any case, we always strive for maximum customer satisfaction, so we will always come to an agreement with you.
The guarantee for color fastness is mentioned in most fabrics.
If, despite our efforts, you are not satisfied with your order or have a specific complaint, we want to solve it with you. It is important that you contact Customer service. For more information, also see the complaints page. .
Yes, in our showroom in Westerhoven (Brabant), we can show various cushions, fabrics, and fillings. However, it is important to make an appointment first, as there is not always someone available who can help you in the showroom. You can do this via info@mypilloo.com or +31 (0)40-711 3001.
It is not always necessary to come to the showroom, as you can also order free color samples via the website.
Yes, this is possible. Go to the page Custom cushion covers , choose a shape and you can get started with designing your cushion cover in the configurator.
Available between 9:00 AM and 4:00 PM, Mon-Fri
(by appointment only)
S & D Partners Leemskuilen 5 5563 CK Westerhoven (Brabant) The Netherlands
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