Het is drukker dan normaal, daarom draaien wij overuren. Wij vragen iets meer geduld dan normaal. Alvast bedankt!

+31 (0)40-711 3001

On weekdays from 9:00 AM to 4:00 PM

Customer rating 4.6 (Kiyoh)

Easy self composition!

Own production locations

Fast delivery

Ordering and Returns

Home Customer service Ordering and Returns

A corner of a green throw pillow with a checkered pattern.

A corner of a yellow decorative cushion with a striped pattern.

Ordering and Returns

How can I order?

You can customize your own cushions in the configurator . Once you have created your cushions, you can find them in your shopping cart. In addition, we also have products in the webshop with standard sizes (ottomans, decorative cushions, and heating cushions) that you can add to your shopping cart.

From the shopping cart, proceed with the ordering process by clicking on the ‘Proceed to checkout’ button.
Can I change my order?

If we have already started production of your customized products, we may not be able to change your order. If production has not yet begun, it may still be possible to make changes.

Contact the Customer service if you want to change your order. We can see what we can do for you.

An order made through the webshop can be changed as long as the order has not been completed.
Can I track the status of my order?

Once your order goes into production, you will receive an "in production email" from us. When your order is packed and checked, it will be scheduled for transport.

If we deliver your order ourselves, you will receive an email and/or a phone call. If the shipment is through DPD, you will receive a track & trace link.
Can I cancel my order?

This depends on the product you have ordered and the status of your order. If you have ordered a custom-made product and it is already in production, unfortunately, cancellation is not possible.

If your custom-made cushion is not in production yet, you can discuss with the Customer service discuss if you can cancel the order. This can be done via email or call at +31 (0)40-711 3001.

Products ordered through the webshop can be canceled if the order has not been shipped yet.
Can I place an order by phone or email?

Yes, you can certainly place your order by email. Then we can also give you advice on your order if you have any questions. We can also give advice over the phone, but it is better and more convenient to place your order by email.

contact our customer service via info@mypilloo.com or call +31 (0)40-711 3001.
If I place multiple orders on the same day or a few days later, will I have to pay more shipping costs?

We can always schedule your various orders for transport at the same time, so you only have to pay shipping costs once. You need to contact our Customer service and provide the different order numbers. This does not happen automatically.
Shipping costs are free for orders of €250 or more.
How do I determine the dimensions to fill in?

We always recommend measuring the dimensions of your chair/sofa and using those measurements. You do not need to order extra centimeters.

If your cushion is somewhere in between, such as armrests, we advise you to fill in 0.5 to 1 cm smaller. This advice applies only to the width, not the depth.
For a plump cushion with an insert and a plump cushion with a side seam, different rules apply. If you are unsure about the dimensions, please contact Customer service.
How can I add a zipper to my custom pillow?

Our pillows and pillow covers always come with a zipper. You can choose the location of the zipper on the configurator. choose where you want the zipper to be.
We recommend placing the zipper on the longest side so you can remove the cover from the filling. Note that if the longest side is visible, it is better not to do this.
Can I exchange or return my order?

Custom-made products cannot be exchanged or returned, as your pillows have dimensions that are made to measure for you.

To ensure that you are satisfied with your product, please contact us for advice via info@mypilloo.com or by phone at +31 (0)40-711 3001 before placing your order.

Products from the webshop can be exchanged or returned within a period of 14 days. The items must be unused, undamaged, and in the original condition and packaging, if reasonably possible.